Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. Return Policy here should be read in conjunction with the any specific terms and conditions applicable to a product which can be found on product descriptions page for returning a product.
Reasons for Return:
All products sold on Ayur Healing are non-returnable. However, returns will be considered under the following cases with the following solutions:
- Wrong Product Received – We will attempt to deliver You the correct product again. In case the product delivered is wrong in second attempt, we will refund your order.
- Product Size / Color Differs from Size/Color Ordered – We will attempt to deliver You the correct size/color of the product again. In case the product delivered is still wrong in second attempt, we will refund your order.
- Product received is beyond expiry date – We will give You an option for refund or replacement and as per Your choice we will further proceed.
- The product delivered is missing one or more products or accessories – We will attempt to deliver you the missing items and the order is ineligible for returns.
Rejection of ReturnReturns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty.
- Product is used or altered.
- Return request is initiated after 3 business days of order delivery.
- Free product provided by brand.
- Product sold in sets or combination cannot be returned individually.
How to return
Please Contact our Customer Support team via email ([email protected]) within 3 business days of receiving the order, with your order ID, Image of the product and the invoice. Please mention your request to return/replace/refund the wrong items in your order.
we will pick up the products within 2-4 business days. Once the return is recieved, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Refusal of return request:
Ayur Healing reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs, and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by Ayur Healing and accept Ayur Healing decision regarding the refusal or cancellation and further agree not hold Ayur Healing liable for any refusal or cancellation.
Time period for return:
Returns request should be initiated by You within 3 business days of order delivery.